SCUBA STEVE'S STORE POLICIES

If you don't find the answer to your question or if something is not clear please e-mail us at scuba.steve@scubasteve.biz. We are happy to help you in anyway we can. Our policies can change at any time.

Westchase Products Company
(813) 792-2902
Phone Hours: 8am - 8pm Eastern Time
eMail Us
Instant Message Us (we are generally online with AIM & Yahoo)
AOL Instant Messenger: - westchaseneil
Yahoo! Messenger: greens626
MSN Messenger: neil@westchaseproducts.com

SALES TAX
PRICING
RETURN POLICY
HAWAII & ALASKA CUSTOMERS
INTERNATIONAL CUSTOMERS
TRACK AN ORDER & ESTIMATED SHIPPING TIME
REPLACEMENT RECEIPT ORDER ARRIVED WITHOUT RECEIPT
METHODS OF PAYMENT
PRIVACY POLICY


SALES TAX
Sales tax will be applied to all order shipping to a Wyoming address.


PRICING
Prices are quoted for immediate sale. We will make every effort to honor quoted prices, but can not guarantee telephone quotes or published prices. We suggest you call or email to confirm pricing before ordering if it has been more than a week since you received your quote.  All prices are subject to change without notice.  We make every attempt to keep our advertising as accurate as possible, but mistakes in photo, content and pricing may occur and we are not responsible for such errors and reserve the right to correct them after an order has been placed. In the rare instance this were to occur you would be notified prior to any additional charge.

PAYMENT METHODS
In order to keep the prices we offer to you at the lowest possible level we offer credit card payment with all major credit cards through Paypal. We can now take credit card payments by phone or fax (860-495-2902). If you are paying by phone or email please be prepared to provide the credit card number, expiration date, name and address as it appears on you credit card statement, card verification number (this is the 3 or 4 digit number on the back of your card) and the shipping address if it differs from your credit card mailing address. In some cases International orders will be required to use the website payment system, this is due to high levels of fraud in some parts of the world. You may also pay by personal check, money order, cash (don't mail us cash this option is available for local pickups only) or bank wire (extra charges apply for wires).

Paypal is a subsidiary of eBay and a publically trade company that offers online payment processing to small businesses and individuals. Paypal offers you the highest level of security possible something that is not cost effective for most small internet businesses to do alone. Paypal also offers you a third party that verifies who we are. The security of your information is extremely important to us at Scuba Steve's Marine Outlet.


HAWAII & ALASKA CUSTOMERS
If you require shipping Hawaii or Alaska please ask for a shipping quote prior to ordering. Shipping can not currently be automatically calculated for your destinations. If you have ordered prior to receiving a shipping quote your order will not ship until the full shipping charges are paid. If the shipping cost is unacceptable your purchase will be promptly refunded.


INTERNATIONAL CUSTOMERS
If you require shipping to destinations outside of the United States of America our method of shipping is different. We use USPS EMS as our standard method and use shipping methods to lower your total cost of acquisition when we can. You must ask for a shipping quote prior to ordering as shipping can not be automatically calculated for international destinations. If you have ordered prior to receiving a shipping quote your order will not ship until the full shipping charges are paid. If the shipping cost is unacceptable your purchase will be promptly refunded. Once your order has left our distribution center if you cancel your order you are subject to a 15% restocking charge. Customers are also responsible for any customs charges, VAT or import duties or fees. You are responsible for knowing what your country charges. We can help reduce these charges at times. Should you refuse a package you are responsible for return shipping charges in additon to the restocking charge and there would be no refund on the initial shipping.

You are also responsible for providing a valid shipping address and being available to receive the package. Should a package be returned to us due to multiple delivery attempts where no one is available to receive the package you are responsible for shipping charges to redeliver the package. Should you elect to cancel the order after an attempted delivery no shipping charges will be refunded.


SCUBA STEVE'S RETURN POLICY
Note to my good customers: Since there are a few customers out there who have taken advantage of my no hassle returns policy I've had to change a few things on returns.

SHIPPING CHARGES ARE NON-REFUNDABLE RETURN SHIPPING IS THE RESPONSIBILITY OF THE BUYER NOT SCUBA STEVE'S

PLEASE DO NOT SEND RETURNS WITHOUT FIRST CONTACTING ME BY PHONE OR E-MAIL OR REFUSE ORDERS UPON RECEIPT. FOLLOW THE INSTRUCTIONS IN MY RESPONSE IN ORDER TO RECEIVE PROPER CREDIT.

• No returns will be accepted if the serial number / UPC code is removed from the box for the item.
• No returns will be accepted after 20 days receipt.
• No returns will be accepted if the whole package contents are not included in the return.
• No returns will be accepted without a return authorization number (RMA) and permission from Scuba Steve's Marine Outlet.
• No returns will be accepted if the order is refused upon receipt.
• Sorry there are NO EXCHANGES. If you return something and want something else order it online. We keep the transactions separate. Shipping will apply to both orders, as shipping companies do not refund the cost to us when you return something.
• We reserve the right to modify our return policies at any time without notice. We are happy to work with you to resolve any issues you may have.

Defective Items

PLEASE CONTACT THE MANUFACTURER FIRST TO SEE IF THEY CAN HELP BEFORE YOU CONTACT US. Within 20 days of receipt of your order please e-mail me with your name, order number, and reason for return. We will then provide you with a RMA (return merchandise authorization number) and return instructions. NOTE: some manufactures will NOT provide replacements for defective items. They ask that the item be returned to them for repair. Shipping charges are non-refundable. Special order items are non-returnable. If you have a question on which items are special order email me to find out. You are resposible for any return shipping charges.

Returns for items purchased in a package

Same policy applies for items defective or not.  However, since the individual items were priced as part of the overall package, you will be given a full refund of Scuba Steve's Marine Outlet's cost at time of purchase, minus restocking and shipping fees if applicable, at the time of purchase.

Non-Defective Items

If you wish to return any of Scuba Steve's Marine Outlet's non-defective products, excluding special item and software orders, we will refund any purchase within 20 days of receipt for any reason, minus return shipping and a 10% restocking fee. You need to e-mail us with the order number, your name, and item being returned for a refund. We will then issue you return instructions. Once the item and its contents have been returned in their proper condition, we will then refund your account for the full purchase price minus a 10% restocking fee of the total sale price before shipping charges. Returned orders will not be accepted without a RMA number nor will orders which were refused upon delivery! We are not able to return non-defective inventory to our vendors, therefore, we reserve the right to charge a restocking fee of 10% on all non-defective returns. Shipping charges are non-refundable. Special order items are non-returnable. Call or email to find out which items are special orders.

SHIPPING CHARGES ARE NON-REFUNDABLE RETURN SHIPPING IS THE RESPONSIBILITY OF THE BUYER NOT SCUBA STEVE'S

Warranty Service

All of the products from the manufacturers Scuba Steve's Marine Outlet sells hold to the strictest standards of quality control, and all of the products Scuba Steve's Marine Outlet sells are fully warranted by the manufacturer. If by chance you receive a product which is defective (it is rare less than 0.3% of our orders are defective), the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your product is damaged in shipping, the issue can quickly be resolved by notifying UPS all orders are fully insured. Many of the manufacturers have warranty & service information on their web sites.


PACKAGE TRACKING

DHL Package Tracking: http://www.dhl-usa.com
FedEx Package Tracking: http://www.fedex.com
UPS Package Tracking Web Site:  www.ups.com/tracking/tracking.html

UPS Phone Tracking Number: 800-742-5877

Upon checkout prior to payment you will be told exactly what the shipping costs will be. Most small items is about $5 to $15 dollars ground to the lower 48 US states. Your shipment in most cases will ship with UPS, FedEx or DHL. For International customers you will receive your package via USPS.

Most orders ship same day, if in stock, Monday - Friday (except major holidays) before 3PM Eastern Standard Time. We will notify you if any items on your order are out of stock.

Orders shipped to North American destinations can expect to receive their shipment within approximately 1 to 7 business days via the carriers above ground service. Scuba Steve's Marine Outlet is NOT responsible for delays in shipping after your order has been shipped. Contact the shipper with your tracking number if there is a delay. To get a almost perfect time estimate of delivery go to the shippers website and check out the transit times section, use zip code 08721 Bayville NJ, most cases, for shipping from location to your zip code location. However, we do ship from several other locations.

NOTE: NOT ALL ITEMS ARE IN STOCK . If you want faster shipping email scuba.steve@scubasteve.biz or call first to check availability of the item before selecting anything other than Ground. FedEx and DHL overnight are available depending on the product ordered.

Immediately after you place your order we will send you an email confirmation that we have received your order to your registered e-mail address with Paypal (we are not responsible if you have not provided the correct email address in checkout). 

You can track your package either by phone, email, or on the shippers web site. We try to email everyone with their tracking number after shipping. In the event we missed emailing your tracking number for your order email scuba.steve@scubasteve.biz to request your tracking number, please make sure to let me know the order number.

NOTE: Please accept the responsibility to be available when the shipper delivers your order. Scuba Steve's Marine Outlet is not responsible for lost or stolen orders once they have been delivered to you, whether you are available at the time of delivery or not. Contact the shipper for shipping details at their websites above.

This map shows average transit times for UPS Ground from my warehouse in New Jersey. Other shippers have similar delivery times.

To cancel an order

After you place an order and need to cancel it you should try to inform us immediately before shipment. You are charged for the order as soon as it is shipped. Most orders leave the warehouse by 3PM Eastern Standard Time. Orders are only shipped out Monday thru Friday regular business days 8am to 3PM EST. 

REPLACEMENT RECEIPT
If you did not get a invoice with your order, or lost your email receipt, email scuba.steve@scubasteve.biz to obtain a copy. We will forward you the receipt typically within 24-48 hours of receipt of your request. Sometimes this can take longer

PRIVACY POLICY
Scuba Steve's Marine/Westchase Products Company values your privacy. We will never sell or give your personal information to any other person or entity. We may from time to time email specials and new product announcements to our customers. You may always opt out of these mailings by contacting us at neil@westchaseproducts.com. These email notifications tend to be infrequent with no more than six any any twelve month period.